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Got a suite on a high floor. Huge room with spectacular views of both the falls. Room had a balcony where one can step outside and enjoy the views. Bathroom was luxurious with a Jacuzzi , a TV, and a view of the American Falls....More
1 Thank Mikseth
Response from TeamMarriott, Guest Services at Sheraton on the FallsResponded yesterday
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management...More
This hotel gets five stars for the view. Definitely worth getting a premium room for the view of the falls and being to listen to them. The employees also get five stars. Crystal was extremely pleasant at check in. I booked via phone with Sheraton...More
The hotel had a great selection of food in the Buffett and had views of the falls. It on the strip with attractions and everything was within walking distance. I would definitely go here again. Many of the restaurants, casino, stores, and water park were...More
Thank Chris A
Response from TeamMarriott, Manager at Sheraton on the FallsResponded 3 days ago
Dear Chris A,
Thank you for sharing the amazing experience at the Sheraton on the Falls Hotel. We are delighted to know you loved the convenience of our location and had a wonderful time here. Thanks again for your feedback, and we would love to...More
The hotel location is perfect. The customer service is very poor.
My son cut his toe on something stationary in this hotel's pool. A gentleman there told me that the same thing happened to him last year in the same spot. I alerted a manager...More
3 Thank Cocoa D
Response from TeamMarriott, Manager at Sheraton on the FallsResponded 4 days ago
Dear Cocoa D,
Thank you for patronage at the Sheraton On The Falls, and I am sorry to hear about your son's accident in the pool. We do have two pool's in the Sheraton On The Falls, and both are unsupervised but are equipped with...More
Last time i was at Niagara we stayed at the Embassy Suites which was right over the falls and very expensive. The walks and travelling back and forth to Clifton hill were a little long. That's what made this hotel so awesome was the location....More
Hello, maybe check directly with the hotel. I never heard of the club lounge before. There are joing rooms that may help with people/luggage ratio. One room with us 5 was pretty crampt for space and mobility.